We strive hard to provide you with a high level of service at very discounted rates. So please keep this in mind first and foremost.
If a channel is down, we will do our best to restore that back to service as soon as possible.
Please use the guidelines below before reporting a channel:
- Stop and give it a couple of minutes. We reboot and swap channels when needed. The channel may be coming back.
- Is this happening on all channels? If it is, you need to check on your end.
- Reboot your devices and wait for 30 secs before turning them back on (STBs, Android Boxes, Routers, Cable modems)
- Make sure you are connecting using a LAN (Ethernet) cable to devices and not via Wifi.
If none of the above worked please report the channel and we will do our best to fix it as soon as possible.